Returns Policy

You have the right to return products purchased and request a refund within 14 business days from the day you received your order. Exchanges with other products or sizes are currently excluded. Returns of products for which no prior return request has been made will not be accepted. 

If you have paid by card or Apple Pay, you will receive a refund to the respective card or Apple Pay account. If you have paid with cash on delivery, you will receive a refund to the bank account that we will ask from you after the refund request. Please note that, in the cash on delivery case, if your account does not belong in the Piraeus Bank, you will be charged your bank’s transfer fee.

Intimate garments, including bottoms and bras, as well as earrings cannot be returned, unless they're defective products, which must first be confirmed by the Company. Swimwear can only be returned in case they bear a protective hygiene seal provided by the supplier.

The Company is only liable for compensation in the event of a defect if it has occurred at its own risk, in which case it is not liable for negligence. Furthermore, in any case, the defective product must necessarily be accompanied by the original sales receipt and tags in order to be compensated.

The Company shall be held liable for compensation in case of defect only if that has arisen due to its liability, in which case it shall not be held liable for negligence. Moreover, in all cases, the product to be returned should be necessarily accompanied with the original sales receipt and price tags, in order for the customer to be compensated. If the customer is found to be at fault for any defect in the product upon its return, they will not be refunded the initial amount but will be given the option to receive back the defective product instead, if they wish to.

In all the aforesaid cases, the products to be returned should be in the condition as received by the customer, complete and damage-free and their packaging should be the one that normally accompanies the product and it should be in excellent condition together with all accompanying documents (e.g. Shipping Notice, Sales Receipt etc.). Before any return it is recommended to communicate with our Customer Service Center at support@terminalxonline.gr.